Quick Fixes
Real-time not updating?
Check your internet connection. Try switching between WiFi/Data. Disable ad blockers.
Can't join room?
Verify the invite code. Check if room is full. Ask host for fresh invite.
AI not responding?
Restart the match. If persists, report with screenshot & game details.
App crashes?
Update to latest version. Clear cache. Include device info in report.
Frequently Asked
How do I report a bug?
Use the contact form below. Include: game type, platform, steps to reproduce, and screenshots if possible. The more detail, the faster we can fix it! 🔧
Do I need an account?
Yes - a free account keeps your coins, rewards, pals and match history with you across devices. Signing up takes seconds with just your email. 🎮
Do I need an internet connection?
TurnPals is an online, real-time game, so you'll need a connection to play - including matches against the AI. Wi-Fi or a stable mobile-data signal gives the smoothest experience. 📶
How do I report cheating or abuse?
Pick the "Report Abuse" topic in the form and include the room/game ID, player names and any evidence. You can also report players in-app. We review reports as quickly as we can. 🛡️
What about refunds?
Coins and premium are purchased through the Apple App Store or Google Play, so refunds are handled under their policies - request one directly from your store account. Virtual coins and items are non-refundable once delivered. Need help? Choose the "Billing" topic and include your store receipt. See our Terms for details. 💳